1. Describe how the 4Cs (color, clarity, cut and carat weight) affect a diamond’s value

2. Precious Metals – Gold, Silver and Platinum

3. Examine the relationship between size and weight of diamonds

4. Explore the differences between treated, laboratory-grown and imitation stones to sell with full disclosure

5. Understand the steps of the jewellery sales process

6. Translate jewellery design, style and manufacturing features into benefits

7. Process of Jewellery Manufacturing

8. Handling customized orders

9. Answering customer queries

10. Customer follow up